Frequently asked questions

Orders are processed within 1 to 3 business days. During high volume periods like sales and launches, this may take a little longer. Delivery timelines vary by location and full details are on our Shipping & Returns page.

We accept returns within 30 days of delivery on unworn items with original tags. Refunds to the original payment method are available within 14 days, with exchanges or store credit offered up to 30 days.

For full details, including return shipping, U.S. returns, and step-by-step instructions, please visit our Shipping & Returns page.

We begin processing orders quickly to keep things moving. If you need to make a change, contact us as soon as possible and we will do our best to help. Once an order is fulfilled, changes are no longer possible.

Reach out at hello@milanalabel.com with your order number and a brief description. We will review it carefully and work with you toward a resolution.

Most styles run true to size with room for movement and everyday wear. Fit can vary slightly by fabric and style, so we recommend checking the size guide and product notes before purchasing.

Children's sizing is based on height and weight for the most accurate fit. For adult styles, we provide flat garment measurements to help you compare with pieces you already own. When in between sizes, we recommend sizing up. If you need help, we're happy to assist.

Our sleepwear is designed to fit snugly in line with safety regulations. A closer fit reduces fire risk and allows us to avoid chemical flame retardants. We recommend reviewing the size guide carefully, especially if your child is between sizes.

Yes. Each fabric is chosen with a purpose, which can influence how a piece feels on the body. Our ribbed styles offer natural stretch, French Terry daywear is relaxed in shape, and our TENCEL™ blends provide softness with flexible movement. Fit notes are included on product pages where helpful.

A small amount of spandex helps garments recover their shape after wear and washing, which means pieces last longer and stay out of the bin longer. We see durability as part of responsible design. A piece that holds up is a piece that doesn't need replacing.

Our pieces are designed with repeat wear in mind. Quality materials, considered construction, and proper care all help extend wear across seasons and, where possible, beyond one child. We focus on durability that feels gentle, not rigid.

Yes. Our organic cotton products are made using GOTS certified processes from fabric production through to finished garments. We work with vertically integrated partners to maintain consistency and traceability throughout.

Yes. We prioritize skin-safe, non-toxic materials with soft finishes designed for delicate skin. Many families with sensitive skin or eczema choose our pieces for regular wear. Comfort and material integrity are central to how we design.

Our TENCEL™ styles are made in Taiwan and our organic cotton styles are made in Bangladesh. Each manufacturing partner is selected based on expertise, transparency, and alignment with our standards. You can learn more on our Supply Chain Transparency page.

Yes. Components such as zippers and foot grips are tested to meet applicable safety standards, including lead content requirements. Material safety is an important part of how we design for children's everyday use.

No. Our sleepwear meets safety regulations through snug construction rather than chemical treatments. We avoid added flame retardants entirely.

All suppliers sign a code of conduct covering ethics, safety, and responsible practices. Certifications and vertically integrated production support traceability and consistent standards across our collections.

Machine wash cold on a gentle cycle, inside out with similar colours. Use a mild detergent and avoid bleach. Always follow the care label on your garment for the most accurate guidance.

Hang to dry where possible to support shape and longevity. If you need to iron, use a low heat setting. Avoiding high heat across washing and drying is the single best way to extend the life of each piece.

Our fabrics are pre-treated to minimize shrinkage. As with most natural fibres, small changes can occur over time, particularly with heat exposure. Following the care label keeps this to a minimum.

Each of our fabrics is designed for regular wear and washing without complicated requirements. The care label on each garment will always reflect any fabric specific guidance so you can care for each piece with confidence.

Yes. Our pieces are designed to be worn often and kept in regular rotation. We focus on comfort, durability, and versatility so clothing can keep up with real routines and everyday use.

Yes. Our collections are built with versatility in mind, making it easy to combine pieces across styles and seasons. This supports simpler wardrobes and helps families get more wear out of fewer items.

Our pricing reflects the materials, construction, and care that go into each piece. By prioritizing longevity and repeat wear, we aim to offer better long-term value rather than fast replacement.

We design with intention rather than excess. Fewer pieces means we can prioritize material integrity, durability, and comfort without overproduction. Clothing that stays in rotation longer supports real family routines and offers value beyond a single season.

Yes. Many of our pieces make meaningful gifts for new arrivals, birthdays, and special occasions. We offer gift packaging, gift cards, and mommy and me bundle sets for something a little more special. Our size guides are a helpful place to start when shopping for someone else.

Yes. When you select gift packaging at checkout, you'll have the option to include a personal note. It will be printed and included with your order.

We work with select retail partners who share our values. If you're interested in carrying Milana Label, visit our Wholesale page to get started.

We're always open to meaningful collaborations and press opportunities that align with who we are. Reach out at hello@milanalabel.com and we'll take it from there.